Maya R

Review of Hostelling International New Y...

The rooms were nice but the staff were extremely l...

The rooms were nice but the staff were extremely lazy, rude, and unprofessional. I was probably one of the only Americans staying there during my stay and I'm honestly embarrassed that that is how they behave around all of the international guest. Its unfortunate that the staff have the ability to make a positive impact and help there guest out but instead they choose to live up to every negative image that foreigners think of Americans and probably much worse. They don't answer their phone, return voicemails, they don't help their guest, or make any effort to be productive at work. I even witnessed one of the staff yelling and cussing at one of the guest. Although some of the staff was nice I encountered many more that were so rude. If you are thinking of staying here DON'T Business that operate as terribly as this one does needs to be shut down! I don't know how this is a non profit to help people when they care so little for others.