Called them to ask for early check in, the person ...

Called them to ask for early check in, the person over the phone asure me was ok, then I make my reservation. Showed up at the place and the front desk gal told me, the check in is at 3pm, explained that I called the night before to ask about it, and she was annoyed and told me "we don't have room, and every hotel around here is the same, are you sure you want to cancel your reservation?" Yes! I am sure. Went cross street, to the Hyatt and they had a very nice room early check in + excellent front desk service. This is the last time I am doing a reservation to this wingate hotel!. Too many better choices to choose go there. If I could give 0 stars I would.