It is a shame that such a nice hotel and staff are...

It is a shame that such a nice hotel and staff are ruined by a very poor and lousy management! I booked 5 rooms over 3 weeks for members of my company and one of them had to come back earlier than anticipated. Although it was promised to me and writtenly confirmed, the new GM refused to refund the room that what unoccupied (we are talking about 1,000$ when the total value of the stay was over 25,000$). Even worst, they tried to make me believe than the remaining 4 guests managed to occupy the fifth room! In addition to be disrespectful to my colleagues by accusing them of lying, it proves very bad business acumen and will definitely stop me from booking another stay at Hotel Le Bleu ever again.