On December 2, 2015 I was rear-ended by one of the...

On December 2, 2015 I was rear-ended by one of their clients. He went straight to jail for DUI and now I'm dealing with these idiots. They paid for the "cosmetic" damages without any problems but when Sugarland Mercedes did the estimate for "mechanical" damages, which I might add was considerably more, now they are refusing to accept responsibility for that damage. They are saying that is was "normal" wear and tear, although the damages were on the left side on the rear-end which took the brunt of the impact. Their adjuster told me that the technician had told him that the issues were wear and tear. That was an outright lie. Sugarland Mercedes informed me that they made no such statement. The adjuster Carlos Hoffman, then to his supervisor Steven Pham and next their manager named Steven Folmar, all claiming normal wear and tear that they are not responsible and will not pay for those damages. I am contacting the department with DPS that regulates these insurance companies even if I have to drive to Austin. I don't understand how these fly-by-night insurance companies can get licensed.