Both my Sales Rep and Installer were punctual, pro...

Both my Sales Rep and Installer were punctual, professional and pleasant to work with. However, after the install was done and we finally got some sunshine, we decided to wash the windows inside and out. That's when we noticed streaks and fingerprints in BETWEEN the window panes. When the afternoon sun hits them, they also put off an unpleasant smell in the house. Outside in our flower bed, were several screws left behind from tearing out the old windows. I've been trying for 3 days to get someone to reply to my service request (you have to do it online). In our technological age, I find it hard to believe nobody is available to contact me and address my concerns. If it were a bid, they'd be here in a flash!