Elif Safak

Review of Redmond Eye Clinic

It is such a poorly operated place, they are unre...

It is such a poorly operated place, they are unreliable and unprofessional. I would not recommend anyone to work with this clinic. They lie to your face. We made an appointment for our little 2 years old. One day before our appointment, they called from the clinic and asked to reschedule our appointment for another week. The person on the phone told us only Dr. Skyles sees such young children so she moved our toddler's appointment to later date (9 days postponed). On the same phone call, we also scheduled appointments for me and my older child. On the day of the appointment for our toddler, I called the office during work hours, no one responded, machine answered. So, I left a voice mail about how early that I should be at the clinic because it was going to be our very first visit there. No one got back to me. My toddler and I went to the 4:15 pm appointment at 4 pm. They made us wait for half hour until they took care of other patients then said that our appointment for my toddler never showed up in their system. Obviously, they did not want other patients to hear the conversation and how poorly they handle their mistake. They were able to confirm other appointments that were scheduled for the following week for me and my older child. We were told that the doctors cannot see my toddler. They not only delayed my 2 years old's diagnose (he was the main concern that is why we scheduled the appointment by his pediatricians referral), but also wasted our time. Such a disappointment! The doctors did not even see my toddler although it was their office's mistake, there was no attempt to fix their mistake. We drove all the way to the clinic for no reason and waited and wasted our 6 weeks to get our little one's diagnose and treatment because of their unprofessionalism. We cancelled all of our appointments with this clinic. They clearly do not respect people's time and schedule. They are quite unprofessional. They cannot even handle the appointments. They are unreliable. Plus they do not take the ownership of their mistakes. I would never trust them. It is a bad place. I would say STAY AWAY!