Chris

Review of Hilton Riverside/Hyatt Regency...

With a hotel with the reputation of a Hilton you w...

With a hotel with the reputation of a Hilton you would expect some kind of experience worthy of their name. The staff was not happy to see us. The bell service had bad attitudes and didn't want to be there. When the bell finally brought our luggage up, they delivered other people's bags with our bags. They closed their pools early because it was at the security teams "convienance". The rooms were outdated and the beds were not comfortable. The air conditioner kept shutting itself off. It was set for 60 to get it to read 77 in the room. The bathroom door was very difficult to open and close and is very loud to open which wakes everyone up at night if you have to go in there. There was no cold water anywhere. Water was warm or hot. Everyone we came in contact with was not happy to be at work. Attitudes everywhere. The girl at the convienance store did not want to be there. I am left with a bad impression and will probably not stay at Hilton again.