Maximilian Paulus

Review of Sheraton Meadowlands

I would love to give 0 Stars for our Experience. W...

I would love to give 0 Stars for our Experience. We booked a Room with 2 Queen Beds (for 3 people). When we arrived in the night, the receptionist told us there is only 1 queen room available. He was not really interested in finding a solution. After discussing for a while he offered us 1 Queen and 1 King room for the same price. Fair offer, although we discussed a lot to get there. So no real drive to please the customer. Super tired from the trip, we immediately went to bed. After getting up in the morning, we saw that there was A USED CONDOM underneath one of the beds. After telling the receptionist that this is super discusting and not acceptable at all, she confirmed that we stay for free.

Still absolutely not acceptable conditions but at least at no cost - that is at least what we thought. A couple days later my credit card was charged with the full amount. We sent multiple E-Mails and called the Hotel but it refused to refund the amount charged. So at the end, we did not get what we booked, got a super discusting room, and multiple times a very bad service.

I would not recommend this place at all!!!!