Tia Nicole

Review of World Toyota

Walked into WT in December 2018 with my bf to buy ...

Walked into WT in December 2018 with my bf to buy a pre-owner truck they had in stock. Everything went smooth until I bought the car same day, cash... then check my credit report a month later to see that they pulled my credit WITHOUT my permission. Why? No clue, I never once s asked for their finances as I knew (they knew as well) I was paying cash for the truck. I feel violated and upset. Mainly because once I called back to question them they transferred me to 3 different people. One who was my salesman who tried to wash his hands of it (claiming he is only a little salesman, these matters are above his pay grade)! Ok but at least have the decency to transfer me and let the person know my issue to make my job easier. Point is they don t treat u like anything but just a number. I thought I was part of the Toyota family but I feel anything but. I went in today to have them check out brakes (found out I needed a brake booster and my son and I were riding around UNSAFE) after I reported this to my salesman after purchase, they gave me a rental for because they said it wasn t safe to drive the truck I purchased from THEM! As I sat in the waiting area the salesman who sold me my truck didn t even have the decency to come speak or say hello. Was I not the same person who shook your hand and made a deal less than 90 days ago?!?! The customer service is terrible. If you want great service go to Eric who is a new excited salesman from FL who just started. He made my wait a bit easier while the person who actually sold me the truck sashayed walking past me. I know that them pulling my credit was wrong but I never got an apology. Only instructions on how to dispute on credit report. This place has potential but some of the workers there are GARBAGE. They are too afraid to speak because they know they are wrong and they are on to the next sale. You will be just a number with a price tag when you walk through those doors. I say get to know the person you are going to buy a car from because as I saw today you may need them to right a wrong. (As in my brakes) I give them a 1 out of 5. Do better World Toyota. Btw (I never write reviews so this shows how disappointing this is) smh