There should be a negative star for these people. ...

There should be a negative star for these people. I was approached by a man at a walmart and decided to schedule a portrait for my kids. The man asked me if I wanted to be scheduled for Saturday. I told him that we had other obligations that Saturday and would they still be there the following Saturday. He assured me that they would be there and scheduled me for that Saturday. When i went to my appointment the photographer was not there. I called their corporate office and they gave me the photographer's phone number. When I finaly got in touch with the photographer, after multiple attempts, she said that they were not going to be their that weekend and that the guy who scheduled the appointment, scheduled a date that they would not be there. I was told that a refund should be coming to me because it was an error on their part but never received it.