This hotel is extremely clean and the rooms are we...

This hotel is extremely clean and the rooms are well-designed. We got a great deal for a January trip and it is in a great location, walking distance from the bus terminal, Times Square, and subway stop.
I take off 1 star for the elevator wait times, as others have mentioned, and the strange attitude of staff members. There s a $5 charge for housekeeping each day, and we only did it once to avoid paying the fees. For $5 we got the trash taken out, fresh towels, and a made bed. Coffee and bath products were not refilled as is typical in a hotel, and I couldn t get through to the front desk at all for over an hour to request more, and ended up coming by in the morning. The employee at that time said we have coffee? and seemed generally clueless. We also got the bill on our final day and had been charged for daily housekeeping, so I had to go dispute that with the front desk. It seems the front desk staff don t really know what they re doing.
We did not eat the free breakfast as there are no gluten free options and I have celiac so need separate food. Overall though, a good deal and great location.