todd mccomb Review of Founders Brewing Co.
Was there this past weekend for a family members b...
Was there this past weekend for a family members bachelor party. We chose the location because we do enjoy the beer. However our overall experience was extremely disappointing. We managed to find seating in the far back to accommodate all of us with 2 empty tables next to each other. We tried to push them together but were immediately screamed at rudely by a random server. I get it rules are rules but a little politeness goes a long way. We had to order most of our drinks from the bar because half of our 20 person group never saw a server. Which is also why only 2 people ate as well. We were there to spend money and a lot of it. All we needed was a little attention. About 20 minutes before we were about to leave a couple people in our group were playing pool with some people we had met there. We had at one point cheered for shot that was made. We were then asked by the manager aggressively to leave, who also felt the need to call security over to our group to escort us out. We were already leaving and she was being dramatic. The people we met there also left shortly after and met us at another place and agreed it was over the top. I am a chef and owner my self but remained quiet. I understand that places have rough nights and don t like messages like this... neither do I, but they are learning experiences and I hope this one is heard because if any of my staff ever behaved like this I would be furious. Overall, the beer was great as always, I can t comment on the food because I didn t have any, but the management and staff are seriously lacking on customer service skills. I won t say I won t be back next time I come through the state because I do believe in second chances however for now I won t be giving any recommendations to my industry friends and it s only 1 star for now. I do wish you continued success in the future and I hope to change my rating to a 5 in the future. Good luck guys.
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