Travis K

Review of Infiniti of Ardmore

If I wrote this review the day I purchased my CPO ...

If I wrote this review the day I purchased my CPO Infiniti, I would have given Infiniti of Ardmore 5 stars. However, my satisfaction quickly deflated after the purchase. Within the first 2 days of purchasing the vehicle, I noticed that my rear windshield defroster was not working 100% and the lock on one of my rear doors was also faulty. Both issues were resolved, but it took nearly two weeks to resolve. When they replaced the rear windshield, they said they would not be paying for the re-tinting. I found this to be quite frustrating because when I purchased the vehicle, it was already tinted. My expectation is that they would have fully compensated me for the cost to return the car to its original purchased condition.

At the time of my purchase, I surrendered the lease on a Nissan Maxima that I was currently driving. Infiniti offered to cover 2 of my remaining 8 payments if I purchased the vehicle. The remaining 6 payments were rolled into the price of the vehicle I purchased. Long story short, Infiniti didn't pay for either of these 2 payments. I ended up calling Nissan Financing and they waived one of the two, but I still had to make a payment for the Maxima after I already surrendered my lease! I must have called at least 20 times and they essentially ignored every one of my calls or voicemails. The one time I actually did speak to someone, they said they d get back to me the next day. Still waiting for that call back ..

Best part is, I purchased my car from this dealership in October of 2017. If it took me 5 months to make a payment on my car, it would have been repossessed by now. I m extremely displeased with the unprofessional service from this dealership and have no intentions of purchasing another vehicle from them in the future. From what I can see on other 1 star reviews, posting a Google review actually looks like the best way to get their attention