We leased a nice new car, love the car but the ser...

We leased a nice new car, love the car but the service has not been good. We did the lease in October, and now 3 weeks later we have not received information on how to make our payments. They contacted me saying that they needed my information to show that I am in the Reserves. I showed them my ID card on the date of the lease, why wait until now to request this?

Now I have to go back in order to make my first payment as they cannot process things quick enough for me not to be late on this.

Also when we got the car, they left a razor blade in the back seat when they pealed off the sticker from the window.

We love the car, but the service to purchase it left a lot to be desired.