Mark Grand

Review of Staybridge Suites Times Square...

Nice rooms. Sloppy management

Nice rooms. Sloppy management
The room I stayed in was very nice. Relatively spacious for Manhattan.
There are 32 floors and three elevators. One of the elevators was out of service when I checked in and also when I got to my room after a day of business. My key didn't work and so I had to go back down to the front desk to get my key fixed.

The front desk clerk just asked my room number. Not my name and not for ID. She just gave me a new key.

When I got into my room around 5:30 my room had not been serviced by housekeeping. At 5:55 the maid knocked on the door.