During Aziz in 2019, someone already had our seats...

During Aziz in 2019, someone already had our seats (I bought them online, and it looks like someone had handwritten something on their tickets so I guess the people in my seats got "comp'ed" our tickets?!). So while the usher was figuring things out, WE SAT ON THE FLOOR for about an hour of the show. By the time they got us new seats, the show had like 20 minutes left. In email, they said they would comp me tickets to another show, but I've yet to hear back from anyone (this was months ago, so I doubt I'll hear anything in the next few days). After spending about $250 on tickets, I think my experience should have been a LOT different.

The staff was friendly so there's that, I guess.