Kellie Gordon

Review of Bob Rohrman Schaumburg Ford

Went in today to address a recall issue. My first ...

Went in today to address a recall issue. My first time back (at what was formerly called Woodfield Ford now Bob Rorhman Ford) as a service customer in many years....over 10 years. Upon first entering I was met by Ron my service advisor. He wasn t the most cheerful at first but did explain shortly thereafter that he had a bad headache this afternoon. Ron did kindly let me know that I entered the service bay on the wrong side. It was due however to noticing someone else was blocking the side I was supposed to go into but Ron said it wasn t a problem, which I appreciated. Ron said his team would start right away and to give him about an hour, which I was happy to do. Within 30 minutes Ron called my name and told me I was all set. I sincerely thanked him and told him I hoped he would be feeling much better and then I was on my way. Overall, Ron was very courteous and took time to explain some things to me I was unaware of and I so genuinely appreciated his assistance.