Mya Says

Review of Keith Pierson Toyota

This will most likely be my last time I service my...

This will most likely be my last time I service my car here. Sad to say, I purchased my car here and did not get the best deal possible after inquiring more information about the used Toyota Corolla 2014 I purchased after trading in a great condition Acura TSX 2010. Definitely was not my best decision or investment and the car was overpriced. They never told me the price of any of the cars just how much I'm willing to pay monthly and exerted a lot of pressure into buying the car.
But back to seevice...My first service was fine. No problems. Second service.... Eeehh....long wait time even when I schedule an appointment. Also find out that I didn't get my car wash or vacuum and that is available per verbal request. So today is my THIRD time at Keith Pierson, my appointment was set for 12:30pm and I was put into Henry's office. I was quoted 162 dollars for a 30k mile service but decline and just asked for a full syhthetic oil change. I also made sure to ask for the car to be washed and vacuumed and I was told by Henry that it will take longer. I told him that's it was fine. Yet I was not given a quoted time of when my car will be done. I waited in the waiting room to find that almost every website that I went into to do schoolwork didn't work. I couldn't even finish an assignment for mymathlab, which I've done before. So I just waited and waited and waited until finally...my last name was called and my car was done.... At 3:50pm. 3 hours and 20 minutes to get an oil change and complimentary wash and vacuum. Upon check out and payment, I was not even told by any of the reps about what's been to my car. Not brief description about any of this "17point inspection" they implied that they did. Therefore if you enjoy being overpriced, having slug service and poor customer service I would casually point you in the way of this mediocre dealership.