Sandra Sayes

Review of Hilton Riverside/Hyatt Regency...

We stayed one night at the DoubleTree - Hilton Riv...

We stayed one night at the DoubleTree - Hilton Riverside,our room had a beautiful Riverview especially with the full moon brightly shinning. The day staff was very friendly and the bed was comfortable. The night staff were not helpful at all. I went down to the front desk to inquire about getting a toothbrush and was told someone would bring it to my room that I could not get it at the front desk. After 30 min still no toothbrush, so I called the front desk and stated someone would bring it. At this time I also requested maintenance b/c the shower water was not draining and was told maintenance would be right there. (It is now 10pm). After 30 min I called the front desk twice and no one answered after allowing multiple rings. So NO toothbrush and shower was left unattended. When we check out the next morning I informed the desk clerk if the need to fix the shower drainage problem before renting the room again. This is definitely NOT the service I remember receiving at previous stays at other Hilton properties. There was a card in the room that said if you have a problem we will make it right. But that did not happen nor was it offered. Sad....