J

Jay Farat

4 years ago

If you are expecting the Ritz Carlton that you kno...

If you are expecting the Ritz Carlton that you know, you will be disappointed because you might not even find it to be a four star hotel. The hotel is in much need of an update. The rooms, and the swimming pool are out dated. This entire property is definitely not up to five stars standards.
The front desk staff are not skilled and not trained well. Don't expect one if the mangers to care or even call you if you ask for them. Going back to Sarasota, I will definitely consider four star hotel since this hotel is the only "five star hotel" in Sarasota.

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