Geoff Hickman

Review of Victory Nissan

Service made it super easy to fix a small problem ...

Service made it super easy to fix a small problem on a vehicle I just bought. I dropped it off the night before, they fixed it, then left it out for to pick up As I was unable to get there before closing.(your dealership has shorter hours due to the virus).

UPDATE 10/18/2020:

The above review happened just days after purchasing the vehicle. Now that I've had it for half a year, things are quite different...

I would recommend going elsewhere. This vehicle was "certified pre-owned" and I really have to question their process of how they "certify" their used cars. I purchased this back in February 2020 but because of COVID, I haven't even driven it enough for it to have its first oil change. Yes, the sales person was nice, service is also nice but at the end of the day, You're there to buy a vehicle that you're happy with. I'm not happy. I wanted this car because it was an Altima midnight edition and had the black wheels I wanted. When they pulled the car around for me to test drive it, the black wheels were gone. They stated "one of the wheels was damaged and the tire would not hold air so they had to swap them out." I should have taken that as a sign and walked away then and there.... That only happens if someone smacks into a curb. But my bad, I didn't walk away.
I bought this car with only 20k miles on it. Here are my issues:

- at 22k miles (only drove it 2k miles) I had to replace both rear brakes and have the rotors machined. They were metal to metal. A vehicle with only 22k miles on it SHOULD NOT NEED NEW BRAKES and you would think they would have checked the pads as part of their certification. The dealership would not cover the repairs as they deamed it "wear and tear".

- when signing papers, I was told the car had a clean carfax report. No collisions. I just went through the paperwork I was given, read the carfax, and low and behold, it clearly states the vehicle was In a collision. I only pulled that out and read it because.....

- the paint is starting to peel off the back bumper in 5 separate places. This isn't due me hitting anything. I noticed the paint forming bubbles in several places and now they've peeled. This tells me it's not the original rear bumper and that they shoddily painted another rear bumper and put it on my car.

Engine wise, no issues yet but all of this has taken place in the first 5k miles. I have to wonder, what else will go wrong? What else did they not check? I'll be trading this vehicle in as soon as I can.

UPDATE 10/19/20

James the service manager and Kayla the customer service manager both reached out to me after the above review. They genuinely want to figure out and fix the issues my vehicle has. I'll be taking it in to them so they can look at things. I'll keep you updated.....