reservation and checkout policies -- Front desk an...

reservation and checkout policies -- Front desk and banquet staff as a whole -- Being more flexible with policies and maintenance and upkeep of the resort as well as less corporate environment and much needed attention to personal warmth and attention. your resort exudes corporate, tourist mentality (make as much off of people with little effort in making people feel truly welcome and appreciated). -- disorganized and uninformative setting for meetings -- I was due to check out on Sunday morning but learned of a family crisis on Friday. I attempted to change my check out date on Friday but was informed that your policy would charge me for the full stay because I had not changed my reservations 72 hours in advance of my arrival! Very poor policy! -- A variety of reasons as stated above.