What a useless company. They delivered my parcel ...

What a useless company. They delivered my parcel to a shop 5km away and forged my signature on it. Never told me it was delivered and it was only when I chased them they told me it was in a local shop (AppleGreen). Ive been chasing them for weeks to get it delivered, have logged multiple tickets and never get any more than one response. How are these cowboys still in business?