Becca Romero

Review of Atkins Kroll

I don t even know where to begin when it comes to ...

I don t even know where to begin when it comes to A.K s service department! I took my vehicle in back in November for a simple oil leak. So of course they gave us a whole list of things that I should get fixed/replaced and it all came up to a little over $3000. We told them we didn t want most of the stuff on their list because it was simple stuff we can do ourselves (change tires, brakes, oil, etc.). I told them I wanted a new quote for only the things I wanted fixed and they never gave me a new quote. I had to put down half of the payment in order for them to even start working so I did. Then I get a call from them saying they fixed the oil leak however, now the vehicle wouldn t even move. They had to tow it out of their shop and it has something to do with the transmission. Of course I m furious because I drove my vehicle around just fine and now they re wanting me to either buy a new transmission or take it to a transmission shop to get fixed. Of course I went the cheaper route and had them take it to the shop. However, to even get up to that stage took months, NOT DAYS OR WEEKS, of calling them over and over and over and leaving message after message and never getting a call back. And whenever I d finally get a hold of them I d get Oh I just saw your message and was about to call you. Anyway, they took my vehicle to the transmission shop and waiting about 2 weeks instead of calling Chevy I looked up the shop and directly called them. They said the transmission was done a while ago and they called chevy to come get it but they never came. Then the island s quarantine hit. After it was over I finally was able to get my vehicle. It took almost 7 months to get my vehicle back! When I picked it up it started and I brought it home. However, now my vehicle won t even start. I didn t even get to drive it out of my driveway once. I am beyond angry and frustrated. I will never go to Atkins Kroll ever again that s a promise.