Sarah Signorello

Review of Boscolo Hotels

Firstly we were in a room with a broken mini fridg...

Firstly we were in a room with a broken mini fridge which would not stop dripping. The air conditioning was so loud that we could not sleep with it on. On our second night, a fire alarm was set off on our floor waking us up at 12.30am. We tried to call reception to find out if we needed to evacuate - no answer. So we started to panic until finally it was turned off, however there was no effort from hotel staff to assure us of our safety until we brought it up to the front desk the next day. When we visited the front desk we reported our issues with this room to who tried to move us into a room at the front of the hotel where there was construction. After we said we wanted to leave, only then did they upgrade us into another quieter and supposedly nicer room. This room was run down with bits off doors broken and a hole in the mirror. To make matters worse, we booked this hotel mainly for the facilities (I.e. the rooftop pool). When we went to use the pool on a Wednesday we were told that the deck chairs were booked out until Monday which we found simply ridiculous. The bar staff proceeded to tell us we only have six chairs and hundreds of guests which is probably the most nonsense we d heard in all of our hotel stays. Furthermore, to reserve a chair we were expected to pay on top of the $500AUD we had already spent a night to stay in the hotel. Overall, extremely disappointed with this hotel it was the biggest let down of our month away in Europe. Horrible value for money and so many issues with rooms that should not exist in a hotel that has such a name. We can only give one positive in one of the reception staff, we think her name was Katerina and she was so lovely. Most other reception staff treated our issues with attitude and a lack of understanding.