Everything about my experience with Indy Star has ...

Everything about my experience with Indy Star has been absolutely abysmal. Allow me to list everything wrong with Indy Star

1) I was told I was being signed up for a 2 month FREE trial to Indy Star that would expire at the end of said 2 months. After this "trial" started, I did not even receive a paper for 5-6 months. Even after I started receiving said paper, it was spotty and inconsistent

2) I looked back at my back records, and Indy Star had been charging me since October 2016 when my trial was supposed to begin. Very unprofessional and upsetting.

3) There is no option to cancel your subscription online.

4) You cannot cancel your subscription in person at their headquarters.

5) You cannot cancel your subscription via email

6) The representatives who answer your help emails say there is "nothing they can do" about cancelling your subscription. The only option is to cancel via their 800 number.

7) Their callback phone option is broken

8) I called 3 times and wait times for each were 45-60 minutes.

The ONLY thing that I appreciated was the customer service once I actually got through to them on the phone. The lady I worked with was delightful.

Moral: DO NOT SUBSCRIBE to the Indy Star unless you NEVER plan on unsubscribing.

I hope you find this helpful.