Missy Truviant

Review of Chateau on the Lake Resort, Sp...

My husband and I had a wonderful server, Krista or...

My husband and I had a wonderful server, Krista or Kristal sorry cant exactly remember, but she was amazing. We were having a great time, until a couple that was sitting behind us asked for alcohol. Our server carded them, they got really hostile and everything became wrong, the drinks, the food, then we witnessed the woman throw her wallet, which I picked up and handed back to her. We noticed they had ate and drank everything on the table, yet we saw them speaking to a manager, obviously complaining. They had told they server everything was great, yet we never saw them pay, so my husband walked passed to look at this gentleman's name tag because we were going to speak with him about the situation we observed, the manager then called our server over and began yelling at her then said they would discuss it later. Clearly the young couple was there for free stuff, because we again seen them at dinner treating another server bad. When our server, Krista/Kristal got back you could tell she was in different spirits. Her spirit had definitely been broken by this manager, Tyler was what his name tag said. We do not condone screaming at people, let alone in front of their co workers or us as guests. We come every year, however we will not be coming back. This poor woman's spirit was clearly slashed, and when we were speaking t her I had asked if she wanted me to tell the manager what really happened and what I think and she said it was up to me. However, I didnt for fear of her getting screamed at some more. She was an excellent server and I feel terrible that she got treated that way, also along with the gentleman who took care of the SAME couple later that evening. Sorry Chateau but maybe you should respect your employees better. We never complain but that was uncalled for and not even their fault. I hope neither of those servers got fired. If they did it's really sad. It took me all week to decide whether or not to say something, but God laid it upon my heart and I hope they don't get reprimanded because of my post. Prayers sent out to them that they don't lose their bright spirits for good on this one.