Dawn Shumway

Review of Larry H. Miller Toyota

My husband and I had been in phone contact with Ja...

My husband and I had been in phone contact with Jared from LHM Toyota regarding us wanting to trade in our motorcycle (Suzuki SV650) and our Toyota Prius for a truck now that we don't have to commute for work like we once did. Jared kept saying phrases like 'I'll take care of you' and 'I won't lose you to a numbers game' and 'My goal is to get you into a vehicle'. He seemed so promising and positive about the whole thing.
I wanted estimates for our vehicles to see how much the trade in value would be but he said he could not give them to me over the phone and that I would have to bring the vehicles in to get the estimate (pictures and vin were not enough). I also had a $30,000 dollar budget I was looking for after trade in and dealer discounts. I was real clear with what I was looking for - we have 6 people in our family so I wanted a 6 seater truck (one with a bench seat in the front) crew max (the full sized double doors) and nothing white, red, or gold. I searched their inventory online and found a toyota tundra for $32,000 with just under 20,000 miles that has 6 seats and was the crew max. I sent this vehicle to Jared and made arrangements to meet him on the weekend and kept in contact daily.
Once we arrived there today the vehicle we wanted was not there (they sold it without telling us or warning us)... and when I asked him about it he said it only had 5 seats anyway (he flat out lied) so i showed him the pictures I still had of it... and I had asked him earlier in the week to keep an eye out for what we wanted and here we are meeting him and they only have 2 trucks total that have 6 seats... one is a crew max but is white, and the other is only a double cab and is light silver... so in other words they had nothing that we liked and we traveled an hour to look at their inventory - driving both vehicles so they could appraise them.... all for a waste. Thank you Jared for trying to be sleazy and just get me down there instead of being real with me... I would never recommend you again. Terrible customer service by Jared.
But we met Joe there, another sales rep and he seemed a lot more honest and was a lot more easier to work with and so we started working with him... so we'll see the outcome.

.....My update: We ended up working with Joe to get a 2013 brand new Toyota Tundra with Joe. Joe was AMAZING... he was so great to work with - he was easy to talk to and he was down to earth. He was realistic and honest and helped us achieve what we wanted in the end. Our initial budget was 30,000 so our payments could stay the same as what we had been currently paying and we had a loan on standby with america first credit union... Joe was honest with us and told us that our budget and what we wanted to get was unreachable - but offered a solution stating we could apply with Toyota and get a lower rate and thus still have the same payment but just have a slightly larger loan. So he worked with us every step of the way getting us a 6 seater truck, upgraded wheels, with the payment amount we wanted. If I were to ever by a vehicle again the first person I would go to is Joe... he was just so great and really went to work for us. He was easy to reach by phone or text and kept in contact with us the entire time. He even sent pictures of some wheels to help us in our upgrade selection. Great guy, go buy cars from him, he will get you taken care of. The only further problems I encountered is they wanted to give part of the commission to Jared the Jerk (see first review) which would have made us upset, but luckily the floor manager we spoke with made sure he didn't get a penny of our money which we were glad for. Thank you Joe! We have been in love with our truck! For Joe I would give 5 stars! But overall I went with 4 stars since it was such a pain in the butt in the beginning because of Jared.