The customer service received was off putting. Zer...

The customer service received was off putting. Zero concern for your issues. Promises of management calling you back to resolve an issue, and there was no phone call. A response to why my card may have been charged was: maybe a friend of yours used your card, that happens a lot SMH. Wrote a detailed email the following day to address my concerns, seeing as though there was zero follow up & finally received a phone call-the young lady was pleasant on the phone, but the issue is still not resolved. Was so exhausted from explaining the issue, I just folded.. My initial interaction with the young lady at the desk : she seemed to understand, but wanted a manager to break it down bc it became a little confusing. It just seemed like nobody really wanted to dive into the issue and figure it out. They resorted to what the surface answer was.. which was why, I raised concern in the first place. SMH. Will not be a choice to stay in the future. Thanks to those that tried to help.