After a bad experience with one of the big name insurance providers during a no-fault claim, I switched my home and auto policies to Dumfries. My rate was slightly lower which was great, but the great service ended up being the best benefit of switching.
I am very blessed to have start off with Dumfries Mutual. I was referred by a family member to this insurance company 4 years ago. I immediately starting working with Colleen and have been with her since. I started off 21 years old with a brand new card and was grateful to have Colleen to support me through that process. Since then, I have added tenant insurance and am moving forward with my own home insurance all under the same agent. The rates are great, the services are amazing and even when Colleen is away getting a back-up agent is just as fast!! I have had a wonderful insurance journey, I would recommend 100%.
They are a great local option for insurance, that as a co-op sometimes means we get a cut of the profits (there has been cheques about 50% of the years).
I've been with Glen for almost 10 years. He's always been prompt in answering my questions and helping me get things set up that I required. I HIGHLY recommend this company and even moreso, him .
I've been with this insurance company for years now and now I'm looking for a new company.
Labour day weekend I has my roof replaced. The roofer tore my shingles off and left my roof exposed for the weekend. So it rained heavily in my house. My house was soaked.
Naturally I call my insurance company. It took a month of back and forth. They really didn't care that my kids were sleeping on the couch because their beds were ruined. They didn't offer to get fans and dehumidifiers to dry our my house. My floors were soaked and yucky they didn't care. They didn't want to know if the rain seeped into the main floor of the house.
During this month my husband was working under his truck and it crushed him. Killing him.
His accident was covered under auto insurance. So in a month I had 2 claims. One for auto and one for house.
Now I have been told my house insurance is being canceled because of a lame excuse. I have a brand new roof and very strong walls and bones in my house. They said I can keep my auto insurance but really who has their insurance at 2 different places?
They canceled my house insurance so I'll take my auto insurance to a new company because they paid me out for 2 claims and it's alot of money to them. I'm not dumb.
To do this to someone who had to deal with major renovations to her house at the same time my husband died suddenly. My kids are a mess and I'm a mess. This is really terrible to do.
They dealt with my claim in a fast professional manner, everything settled in less then a week.
I recently moved to Cambridge and I was so pleased with Agent Colleen May. She was so welcoming, warm, professional and saved me a lot of money! I was so impressed with Colleen's customer service and she assured me that she is available 7 days a week in the event of a claim or any other Insurance needs! She takes care of both my auto and home insurance and I highly recommend Colleen May.
I feel fortunate to have Dumfries Mutual Insurance - so trustworthy, fair and reliable. No nonsense if you have a claim. This is what insurance used to be like - and still is at Dumfries. Great people.
Just moved our car insurance here. Much less expensive then our current provider.
Amazingly honest, and easy to deal with company. A refreshing change from faceless companies that just want your money
I am very happy of my insurance coverage by Dumphries Mutual. I feel that Colleen Kiriakos always gives me the best options and services. She is genuinely helpful.
Colleen kiriakos is an amazing agent I can call her any time even on weekends always there thanks Colleen
They are very good , have been with them for years .
Can t believe they can do this to you even though all the laws are still in place. Cheaters, fraudsters or I dont know what to call them.
Dumfries Mutual is great! I highly recommend working with them. Their rates were the best and their team is very friendly as well.
They dealt with my claim quickly and professionally, however after having to make my first and only claim last January they refused to renew my policy in October. So mine was a fair weather insurance experience I guess one could say.
I am amazed at their commitment to supporting their community! I'm a 4-H leader and they are always ready and willing to contribute to our youth organization. Organizations that are willing to put money back into youth and their communities definitely get my respect and appreciation!!
They have the worst customer service. Once you buy insurance from them, they ll forget that you exist. I cancelled my plan 2 months ago and I m still paying for it every month. Every time I call them I get a reply that we will call you back and no one ever calls me back. They just say broker is busy with another client.
If you can t deal with your current clients why do you accept more clients. Also who don t you have a separate department to deal with cancellation and customer service!??? Such a ridiculous service for the price I have paid.
dumfriesmutual.com
