Spent nearly $11,000 on waterproofing our basement...

Spent nearly $11,000 on waterproofing our basement. First rain we had, flooded the basement again. After weeks of back and fourth trying to get someone to come out and look at the flooding, they decided they needed to add more drainage tile. It has now been over a 40 days since my first call to schedule the work and i have left over 10 voicemail's. STILL NO WORK SCHEDULED. Company is a complete joke. They want to schedule the work ASAP but as soon as there is a problem, they are nowhere to be found.