Jillian Russel

Review of Bridal Beginnings Magazine

I went in January for my first time bridal dress s...

I went in January for my first time bridal dress shopping. My family and I have used bridal beginning for over 10 years with my sisters wedding and bridesmaid dresses. MOB dress and now mine.

My first experience with them was great. My consultant nailed the dress, I left elated.

My dress came in early, I tried it on and it was huge. I had expressed concern about the size ordered at the original appointment (I'm typically a 4 and they were recommending a 10) but after much discussion I followed the opinion of the professional. So when I tried it on and it completely hung off my entire body, my consultant assured me that with a little altering it would be perfect. I couldn t envision this but what are you gonna do. My consultant also told me not to use their usual seamstress because she was expensive and mean . So I took it to be altered and it wasn t great. I called bridal beginning after picking up my still oversized dress and asked to come in and have it looked at so we could see where to go from here. The manager didn t accept this idea and instead referred me to a different seamstress.
She did a good job but my dress still didn t fit perfectly and now the low cut back had been brought up a good bit. I emailed the manager with my concerns and the response was unreal. She was completely nasty. I don t know that she or anyone else proofread her emails but they were so unprofessional and mean. She went on blaming me for the choice of size. Telling me that my bust is just too big for the rest of my body (I m a 34c) and then proceeding to call me cheap. At no point in any of our conversations did we discuss a budget, and at no point had I asked them for anything. Not a discount. Not a free dress. And I did not ask them to cover the alterations, which in my opinion was the right thing to do. After the nasty email, I let her know how rude and insulting she was. This clearly triggered a red flag that she had screwed up and at this point she offered to get me a new dress in the size of my choice. I was however getting married in Las Vegas the week the dress was expected in. Therefor I declined the offer not wanting to stress about wether it would be in on time and be able to be altered that quickly. They still have never apologized for how rude they were and for their mistake in choosing the size and the cash for both alterations came out of my pocket.

I would never recommend this shop to anyone after the email I received from the manager and after their lack of resolving any issue. I hope brides in the future don t end up with the dress stress I went through because of this unprofessional and rude business.