J

Joshua Braswell

4 years ago

The only thing that gets it another star is how ha...

The only thing that gets it another star is how hard my salesperson and finance manager were working for me. I can t say enough good things about them. What sealed me walking away was a customer care manager patronizing my wife and I, and then reacting the same way my 13 year old reacts when I tell him what I feel like he s doing wrong: Defensively and hostile. No one wants to be told how to do their job, I get that. But to dismiss a customers concerns with no more than a shrug and an Oh well ? That is, in a word, unacceptable.

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