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Sonyta Or

4 years ago

After a long drive from Pittsburgh, the front desk...

After a long drive from Pittsburgh, the front desk was very nice & made check-in quick & easy. But once we got into our room & started unpacking & settling down, we were very disappointed with the quality of the room. The following lights was out of order: the main lights in the ceiling, & stovetop light, 1 out of 3 lamps. There was sticky residue all over the kitchen countertop, cabinet drawers, fridge & bathroom counter top. When I went downstairs to pick-up kitchen essentials, half of the items were unavailable & each time I came downstairs, I had to wait at least 10-15mins for the font desk staff. The overall cleanliness of the room was 6/10. We had a ton of issues with the key card for the room & had to get new cards made - a total of three times. And one of the main entrance/ exit door did not work. The shower head was constantly dripping because could not fully turn off the faucet. On a positive note, we were happy with the privacy in this location.

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