Kara Foster

Review of World Toyota

Pleasant customer service, but the slowest wait ti...

Pleasant customer service, but the slowest wait time. Scheduled an appointment for a half an hour after they opened on Sunday morning for an oil change and brake service. I allotted three hours time for these services into my schedule so that I could make my later engagements in the evening. Arrived fifteen minutes early so I was one of the first ones there. After two hours for the oil change, I was told my brake pad change would take one hour and after another 1h30 had to inquire about the car and was told it would take another 45 minutes. They supplied no car shuttle or loaner car service. At last, they did offer to offset the cost of an Uber and I could pick up the car the following morning, but I live 40 minutes from this location and could not work this out with my work schedule. If not for the staff's profuse but empty apologies I would give this location one star. Could not make it to later engagements; missed play that I had tickets to that afternoon.

Will not be returning.