Christine Williams

Review of World Toyota

I have bought several vehicles from World Toyota a...

I have bought several vehicles from World Toyota and have had many services done by them. They do do a lot of upselling...which quite frankly is somewhat expected and I consider part of the game with dealerships. My concern is their current service situation. The techs are nice enough and seem to want to do a good job, but they are very limited by antiquated communication systems and just the physical surroundings. While I was there the techs were all eating lunch at their service desk while serving customers which I quite frankly found sub-professional and a little disgusting. There were customers who were being talked down to and dismissed and the whole environment seemed untrained and chaotic, frustrating the techs/attendants and the customers. A manager was nowhere to be found. Even the sales floor, which isn t even under construction, was dirty and unprofessional feeling. If I m a potential customer spending 40k+ on a new car, I would expect to be greeted by reception or a crisply dressed salesperson. But, again, it s sales floor is subpar. World Toyota should have come up with a better solution than trailers during service bldg construction. I will probably take my car someplace else next time. I want to feel like the techs and the customers are all respected when I go into a place of business. It s not the techs fault. This feeling of unprofessionalism seems to be result of several bad owner and (lack of strong)management decisions and training policies.