Will Conn

Review of Hampton Inn- JFK

I stayed at this hotel this past week for a couple...

I stayed at this hotel this past week for a couple of days and when I checked in the service seemed good the second night I came down went to the front desk and the customer service was poor from the older woman that was service in me on my last night I ordered takeout and as I sat down it was eating a roach was crawling down the wall from the top of the ceiling down towards the TV I called the front desk and I let them know and they change my room and then at around 5 in the morning I get woken up by a wake-up call that I never asked for I called the front desk and told them about the phone call and that I wanted to be compensated for the roach incident and waking me up at 5 in the morning with a phone call I never asked for so by the time I got ready to check out they haven't came up with a decision said the manager was that a second property so later on that day or the next day I received an email stating day are they going to give me 20000 points I told them I didn't want 20000 points I wanted a refund because 20000 points is $100 and now I'm emailing this person from the hotel back and forth and is like they don't care I will not be staying at this property anymore I'm a diamond member I spent over $400 on this stay an that insult to me to offer me 20000 points