Michael Frenzer

Review of Bob Rohrman Schaumburg Ford

Rohrman Schaumburg Ford performed recall work on m...

Rohrman Schaumburg Ford performed recall work on my car. I assume they did the recall work properly. Scheduling, drop-off, pick-up all went fine. I was not satisfied for 2 reasons;
1.) employee use of facemask is completely random. Check in guys seemed to be onboard. One of the porters stood right next to me with the mask down around his neck. Another person that I assume was a porter had it below the nose. Another employee was constantly changing the position of her mask (on, off, inbetween).
2.) There was something I wanted to know about the operation of my car. Three different people promised they would get me the info. No one ever did.