Jeff and Sarra Golden

Review of Keith Pierson Toyota

Arrogant and Ignorant! We were absolutley appalle...

Arrogant and Ignorant! We were absolutley appalled at how both the sales and finance managers ignored the very specific instructions we gave them. How difficult is it to understand 1) We want to be out of the door in an hour (sales mgr. said "no problem"); 2) We'll sign the lease now...right now...if it meets our financial conditions that were reasonable; and 3) do NOT waste our time with negotiations or other ploys. We've always been clear and up front with Cadillac, Toyota, Lexus and even Ford dealerships and purchased or leased vehicles this way. We will NOT waste time negotiating. Give us the BEST price and we'll not waste your time.

So what do they do? They come out with a monthly lease price on a new Camry XLE Hybrid of over $700/month! We were appalled, shocked and simply got up to leave. Other dealers for the same vehicle were ALL under $400/mo. Of course, as we were up and walking out they fell over themselves with statements and questions about how they could make the sale and we told them NO! If you can't follow simple instructions given by customers at the outset, they will go elsewhere. Within minutes they were talking about making the monthly price drop by nearly HALF!

What slimy sales managers are they to ignore our instructions and try to jack us around. If you value your potential customers time so little, they will value you even less and leave very negative feedback online. We will NEVER recommend or use this dealership. Go ANYWHERE ELSE.