Sally Spirit

Review of LBF

I ve gotta say, having your phone ring, right afte...

I ve gotta say, having your phone ring, right after you tried to book a flight after a message pops up and tells you that the flight that you have selected is not available, in spite of having completed the form and press the purchase button , was the weirdest thing, I might have experienced.

That felt such like a shady tactic. Actually, it is shady. There is no valid explanation that could justify such practice as the booking representative was trying to explain the whys. Sorry no can do. You don t hook people with cheap fares, only to send them a message that the flight is not available, call them back with, of course, a higher price.

It is with a lot of hesitation and insecurity that I started my booking process with them, as I was in a state of emergency and had to book a flight asap. And comparing to all the other places, even with the new price higher then what was showing at first, they still had the lowest price. So I decided to give it a chance.

As I continued to engage with the representative, I have to be honest that he kind of made my worries disappear as he went step by step to make sure that I understood each step of their booking process, though I must admit is quite confusing.

The first email you receive (which you must click on the link to authorized) is not your booking confirmation but a confirmation that you have authorized them to book a flight for you (something like that, so weird).

Then, weirdly enough you received the same message but it s the confirmation. The only way for you to know that it s the confirmation is to look into the flight details where it will show the flight and ticket number on the right side of the table.. So so confusing.

After completing my booking with the representative who confirmed that everything was in order and that I had nothing to worry about, I still couldn t help myself and went to read the reviews about Cheap fares Now. Oh my God! what a mistake. After reading so many bad reviews and how people thought they had booked a flight but it wasn t booked or that they over charged their credit card, I called the airline to verify if indeed the flight was booked. Then I called my credit card to make sure that it was the right amount that was billed. Fortunately, everything was fine and in perfect order. We had a perfect round trip, without any glitch and I even made some change for one ticket without any problem, but still I had to make tight follow up.

Doing business with them is not for the faint of heart, so beware and make sure to validate, ask questions, and verify with the airline and your credit card. Ask the airline to send you your flight confirmation so, if there are any changes you will be advised, cause the travel agency may not follow through with the flight updates. They really need to streamline their booking process and make it easy, clear reassuring. I would not recommend doing business with them, even, if in my case, everything went well