The theatre itself is a work of art, clean and bea...

The theatre itself is a work of art, clean and beautiful. However, they literally forgot to mail me my tickets. I called them two weeks before the date of the concert, wondering where they were. Apparently they were supposed to mail out the month after the show?? So I put them on will call. Got to the theatre and Will Call didn't have them, so they sent me to the box office... Who also didn't have them. They printed me more, but it was understandably nerve wracking and frustrating.
Then my seat was broken. They got maintenance down there and fixed it, but we ended up standing in the aisle for about twenty or so minutes because of that. I don't know what would have been done if we hadn't gotten there an hour early.
The staff was friendly, but all of this made my experience frustrating. The concert was spectacular though!!