We had the club ambassador lounge deal.

We had the club ambassador lounge deal.
We have stayed here many times and been very happy prior to this visit.

This time we got up to the club ambassador lounge, best seats were booked (and the whole 2 hours remained unused), therefore limited seating. By the time we got to dessert there was hardly anything left.

Crying baby in ambassador lounge.

The worst experience we have ever had here.

Very disappointing. Service was awful.