The absolute worse part of my trip to Toronto was ...

The absolute worse part of my trip to Toronto was staying at this hotel. After discovering a ROACH in my room I felt extremely uncomfortable and paranoid staying in the room. When it was brought to their attention they offered to move me to a higher floor. I paid way too much to stay in a hotel housed with roaches.

Samantha, who is apart of management was extremely condescending when trying to handle an issue of unnecessary charges to a card we had on file. I felt as if she was insinuating we didn't have enough money to stay there.

Save your money and stay else where.