Went to the pool/lake today. There were NO pool l...

Went to the pool/lake today. There were NO pool lifeguards on duty even though it's late summer and there were at least 50 kids in the pool. It was complete mayhem. This is a change from years past. Previously, there would be three to five lifeguards rotating and taking care of the area.

While sitting at the beach, I saw the beach lifeguard attempting to use the recovery boat to aid a sail boat on the far side of the lake. The boat stalled 5 times -- it took over a minute to get there.

I asked the staff what time the lake is closed. I was told they don't know. Was told that the communication from management is non-existent. I asked about the recovery boat and was told that it had been reported to management multiple times but not repaired.

The schedules and support seem focused more on money than customer satisfaction this summer.