I have been a customer for years through an interm...

I have been a customer for years through an intermediary at Nedasco.
I have never had to deal with damage, luckily, until last year.
Nedasco has made such a big mess of it, that they demonstrably do not do what you can expect from an insurer in all sorts of areas.
It has now been more than eleven months since I was hit by a taxi that crossed a crossing through red, my car is a total loss and police investigations showed that I really did not drive through red myself.

Despite this investigation, Nedasco has considered a false witness statement from the counterparty as truth and therefore wrongly paid the counterparty in February. This was only told to me at the end of July, the surprise was of course enormous. Subsequently, the company does not want to admit that mistakes have been made and they reject any form of complaints on my part by stating that I am only insured for liability and with all sorts of other irrelevant arguments. A complaint procedure via the KiFid has now been initiated to expose the abuses within this company.

Are there any positive points?
Yes, they can collect incredibly good money and also send you reminders immediately if you have not paid. There is generally a quick response to phone calls and emails, unfortunately not always by skilled staff because no one gives the same answer.
Also, the company does not always seem to adhere to the rules of the AVG law.
The professionalism level of this company is, in my opinion, far below standard, they also do not always honor their agreements and this is the reason that I want to give a bad assessment here.

I would recommend that everyone walk around with a big bow.