Jon Atkin

Review of Larry H. Miller Toyota

Really nice store if you want to sit there and eat...

Really nice store if you want to sit there and eat popcorn and drink soda. However that isnt why I went there. I own a 11 corolla with 33k on it purchased from Karl Malone Toyota. One day I parked and when I went to start the car the abs,traction control,and maintenance lights came on. I brought it to Blenda in service and she had the me in and out of there way faster then promised. Then the next time this problem occurred I took it to the closest store to my work which was this one. Night and day difference in the way the problem was taken care of. I left my car there early about 8 am and they weren't done until six pm. That in itself didn't bother me what did is the very next day when I parked all the same lights came on the dash. I am a car salesman myself so I know the ins and outs of the business. The tech at this store just cleared the lights from the dash and did nothing to discover the cause of the problem. Brought it in again a few weeks later and same experience. Tech cleared the lights and alas the next morning problem was back. So I bring back the car yet again and Kacy the advisor promised to rotate the tires and change the oil for free for the hassle and time taken from my day. At this point I was less angry because they didn't need to do that. When I come to get the car Kacy is off and some fake service manager helped me but then charged me for the oil change and the tires were not rotated. I marked the outside of the tire to make sure and the mark was still there when I picked it up. Next day I left for vacation driving to California so the rotation of the tires was important. This store I would stay away from. Just meet the GM Lance and you will know what I mean. Total bleeep hole. DO NOT BRING YOUR CAR HERE FOR SERVICE. Take it to Karl Malone. They do what they say they will do. Kacy ball faced lied to me and of course he was off the day I came to geReally nice store if you want to sit there and eat popcorn and drink soda. However that isnt why I went there. I own a 11 corolla with 33k on it purchased from Karl Malone Toyota. One day I parked and when I went to start the car the abs,traction control,and maintenance lights came on. I brought it to Blenda in service and she had the me in and out of there way faster then promised. Then the next time this problem occured I took it to the closest store to my work which was this one. Night and day difference in the way the problem was taken care of. I left my car there early about 8 am and they werent done until six pm. That in itself didnt bother me what did is the very next day when I parked all the same lights came on the dash. I am a car salesman myself so I know the ins and outs of the business. The tech at this store just cleared the lights from the dash and did nothing to discover the cause of the problem. Brought it in again a few weeks later and same experience. Tech cleared the lights and alas the next morning problem was back. So I bring back the car yet again and Kacy the adviser promised to rotate the tires and change the oil for free for the hassle and time taken from my day. At this point I was less angry because they didn't need to do that. When I come to get the car Kacy is off and some fake service manager helped me but then charged me for the oil change and the tires were not rotated. I marked the outside of the tire to make sure and the mark was still there when I picked it up. t it. So i paid the overpriced oil change 40 dollars. Really, what did they put in oil with flakes of gold in it. Needless to say I am still fighting them on a refund for the oil change and I expect them in a good faith effort to replace the so called tires they rotated. Stay away from this store for service. I would have taken the car to my dealership but its under warranty so its Toyota's responsibility to correct the problem. I will update this review if they actually do what they said they will do.