My best friend and I went on a girls getaway and c...

My best friend and I went on a girls getaway and chose the Woodmark and it turned out to be a great decision. We are both coming back with our husbands as soon as we can. We almost gave them five stars except for one glaring fault. Let me explain... Booking was easy and the staff helped us get exactly the suite we wanted. We booked a month out and made several changes along the way with no attitude at all from the staff. The hotel spells out their reasonable costs at every step of booking so no one should be surprised by the fee's and parking costs which is common in the industry. And the Woodmark gives you more than most for their amenities fee. Coming in the valet and bell service is exceptional. Prompt and the same person that parks your car hops your luggage. I always like that you're handing your belongings to just one person. At check out they have your car waiting for you as the same person takes out your luggage from your room. We got a glass of champagne to sip while checking in and it's more like a personal concierge than a check staff. The room was beautiful, comfortable and spacious; with gorgeous views of Lake Washington. The bed was more soft than I like but still nice. And you can pick what kind of pillow you like. We took advantage of the spa for massage, pedicure, and manicure. Other than only one bathroom at the spa it was a wonderful experience at a fantastic price. We enjoyed the staff immensely. Included with your stay you can get shuttled around Kirkland and Bellevue (with in 5 miles of the hotel) in their very fancy suv with a knowledgeable driver. Free late night snacks, a library for relaxing, and a whopping 3 restaurants on the premises. Let me recommend the french toast and a very hot pot of coffee from room service for breakfast. Best french toast I've ever had and the coffee stayed hot in the carafe for hours. The beach cafe's food and cocktails are superb. We especially enjoyed the crab cakes. Yum! Sadly the glaring down side of the house keeping and maintenance of the hotel. Both handles of the two toilets in the suite were broken and you had to hold down the floppy handle to flush, there was absolutely no light at all in the dining room. We had to move a floor lamp out of the bedroom to have a light. The deck was so dirty you got grime on your feet if you didn't wear footwear and spider webs covered everything and in every corner. One cabinet door actually fell off in our hands and there was no microwave with the mini coffee/refride area if you like to warm up left overs from room service or meals out. Sorry Woodmark but you really need to talk with your house keeping and maintenance staff. The little things like this do matter when you're staying in a higher end establishment.