Inhuman ... and again I do not have the right word...

Inhuman ... and again I do not have the right word.
To escape, they actually use the distress of owners of poor animals and their suffering to train their students who are supposedly passionate about animals.
The joke, it's like being in an experiment lab. No info, your pet is taken care of after waiting for 4 hours. And to say that later would be future veterinarian and it's sickening.