Been coming here for almost 3 years and The wait t...

Been coming here for almost 3 years and The wait times have degraded continuously for a simple oil/filter change. Today, 2/19/2018, I m within 10 min of hitting a major low - 4 hours. I came in 1.5 hours (9am) early for my appointment and I told The advisor about it and he said no problem. I did not come today expecting a drastic change in wait times but this is ridiculous. I m sorry but I myself believes in the saying that the early bird gets the worm or in this case a small portion of it as I have lowered my standards with this dealership service team. I hope they did not forget to run my car through the car wash (they did last time) BTW, I rate 2 stars but it will go down to zero stars if I start getting spam emails on my gmail account where I did this review.