Victor Li

Review of Kingsway Honda

Here's the story. Before I traded in my car I owne...

Here's the story. Before I traded in my car I owned a Honda Civic Coupe Touring 2017, I wasn't really looking for a new car as I was waiting for the 4 year lease to end. Keep in mind that this was my first car I leased. What had annoyed me for the longest time about this car was despite having every option installed in it; dash cam, proximity sensor, mud flaps, undercoating, tinted windows, all weather floor mats, etc done on the car, the keyless entry was faulty. It only worked for the first few months before never working again. I tried bringing it in to get it fixed through several Honda dealerships, all without luck.

Anyways, my coworker knew this and so he set up a appointment for me on Friday; as he also leased CR-Vs for the past 10 years and always used this dealership.

So I go to my appointment with Steven Goh, it goes well and I ask him what he has available. My former car was a White Honda Civic Coupe 2017 fully loaded with a 4 year lease, I was hoping to get something similar just in a Sedan. He said he only has one in grey. In the end what ended up happening was I got something the exact opposite. I went in on Friday and by Saturday I had a new car, I was curious as to why the process was so fast. Now I understand why, the financial guy (Hai Tran) didnt even walk me through any of the options, only the warranties. I had Honda Lease Guard on my old car, he introduced me to something more expensive operated by a third party. I thought buying a Sedan was supposed to be a cheaper option then a Coupe since it now has a 5 year lease, and especially since I was already paying extra for having it decked out. Now I'm paying $70 extra a month for a stock car (what I heard him say initially was an extra $17 a month, little did I know it was actually an extra $70). Also, he didnt even mention the dash cam until I brought it up. He said he was unable to swap it over (confusing as it was the exact same brand as the one I got from the other dealership, but said he could get it heavily discounted). He also said he'd call me back on Monday to set up a appointment with me, I haven't heard from him since.

*Edit*
So I finally hear back from Hai, it is now 12:35pm on Thursday. He apologizes for not responding to me for the past few days as he had them off. I usually get annoyed when people tell me one thing and there is no follow through, if you knew you were going to be off you could of at least told me "next week" instead of the Monday. Naturally, I forgive him since I do not like holding useless grudges against people. That afternoon, I go back to get my dash cam installed and to see him to have my questions answered about the lease and the options I had on my previous car and what I could get done on this current one. Thankfully, he was more transparent this time, answering all my questions I had on mind. He was even generous enough to offer me 2 free Honda accessories. Which was more then welcome. Thank you for that, much appreciated. He even said that he'd get the dash cam guy to walk me through how the dash cam worked (this never happened as he later told me the dash cam guy was uncomfortable explaining to me in English how it worked, but if there was a problem call him). I go and pick up my car and on the passenger seat was the bag the dash cam was in, as well as a business card stapled to it and a letter explaining how the camera worked. The business card was just a location and a phone number; no real name of the person who installed it. A shame as Hai never introduced me to the guy. We set up an appointment to get my windows tinted on Monday. This time the interaction was much better, I am still struggling about the fact that I am now paying an extra $70 a month for a premium car warranty on a 4 door (coupe to sedan), but am more reassured as to why that is now.

Thank you for at least attempting to rectify the interaction and getting the window tinting at cost. Will I return? I'd have to say maybe. Perhaps, if I dealt with someone who was completely transparent with me in the beginning it would've been different.